Victoria People Solutions Pty Ltd (VPS) currently delivers a range of integrated programs and services for adults living with disabilities. The programs and services include Supported Independent Living and community access activities.
As an NDIS registered provider we strive for positive outcomes for the people we support, empowering them to be connected, engaged and valued members of the broader community. Our mission is to support all Victorians to live a fulfilling life.
We firmly believe that the foundation of continued success is our values-based, high-performance culture. We are accountable for delivering on our word; respect our colleagues and encourage the pursuit of their development, rewarding performance and celebrating achievements; embrace excellence as a guiding principle to continually challenge ourselves; are caring and committed to act with compassion, integrity, and honesty; and work together to make a difference, valuing our uniqueness and embracing our diversity. Led by a clear vision, strong governance, and a deep commitment to our mission statement, VPS’ long-term strategy also includes the delivery of an ambitious growth plan, which will be achieved by consolidating our role in the market and achieving excellent stakeholder relationships.We aim to provide an excellent, respectful, and caring service, which demonstrates our belief in the intrinsic worth of people by respecting differences, cherishing individually and nourishing dignity.

We are passionate about upholding the rights of our participants and encourage people to understand their rights. We also want to equip you with information on what to do if you feel that your rights have not been respected.

People living with mental health conditions have the same rights as other people in their community including the right to freedom, respect, equality, and dignity and to fulfil their potential, to exercise control over their own lives, and to live free from abuse or neglect.

We recognise and support the specific laws that are in place to protect the rights of people with a disability including the:

• UN Convention on the Rights of Persons with Disabilities 2007

https://www.un.org/development/desa/disabilities/convention-on-the-rights-of-persons-withdisabilities.html

• Victorian Charter of Human Rights and Responsibilities Act 2006

http://www.humanrightscommission.vic.gov.au/index.php/the-charter/)

• Victorian Disability Act 2006

http://www.legislation.vic.gov.au/)

You have the right to:

• Be treated in a professional, courteous, and caring manner that respects and appreciates differences related to race, ethnicity, national origin, gender, sexual orientations, religion, personal values, age, disability, and economic or veteran status

• Receive humane care and treatment, with respect and consideration

• Access supports that are free from violence, abuse, neglect, exploitation, or discrimination

• Have your rights recognised in accordance with the Charter of Human Rights and Responsibilities Act 2006 (Vic)

• Expect that your personal privacy will be respected, and confidentiality protected

• Practice your culture, values, and beliefs while accessing supports

• Be provided with a safe environment on premises maintained by VPS

• Be included in decision making about the service you receive including preferred gender of worker (where available) and choose to use or not to use our service

• Have autonomy, including your right to intimacy and sexual expression

• Expect us to work in a collaborative manner with your healthcare professionals and respect their contribution

• Receive a prompt and efficient service and accurate, accessible, and relevant information in a timely manner regarding the scope and availability of services

• Make a complaint about the service received from VPS and expect that this complaint will be investigated appropriately and in confidence without retribution

• Review and amend your personal records with a VPS representative in attendance

• Have an advocate, interpreters, cultural liaison worker, family member or friend present at your service planning meeting if desired

• Actively participate in the development and provision of our services .

• Be informed VPS’ legal reporting requirements in the provision of NDIS funded services.

As a Participant, you have an obligation to:

• Be respectful of others, VPS staff and other participants and VPS property

• Maintain confidentiality regarding information about other participants

• Provide complete and accurate information to ensure the most appropriate service can be delivered including about your NDIS Plan and goals

• Ask questions to ensure my understanding of the services provided and the claims process

• Inform VPS when I am unable to keep a scheduled appointment. Where possible, give VPS 24 hours’ notice if I cannot make a scheduled appointment. I agree to do this by contacting VPS directly on 1300 845 273.

• Attend the service in a fit state (not unwell, intoxicated/under the influence of drugs or unable to participate fully) and inform our staff of any changes to your situation or risks that may/or will have an impact on them

• Provide consent to obtain accurate and up to date information about yourself to receive the best possible support including changes such as health or behaviour support needs, nominated representative, address and contact details etc.

• Arrive and depart at the designated Program start and finish time 

• Pay additional expense invoice fees to VPS by the due date

• Raise any concerns or suggestions for improvement about the service being provided

• Notify VPS immediately if there are any changes to your NDIS plan, including suspension, my old NDIS plan is being replaced by a new NDIS plan or I stop being a NDIS participant.